Warranty
Your scooter comes with a full UK warranty and depending on what brand of scooter you purchased. Each scooter has their own terms and conditions.
If your scooter develops a fault within the 30 days of purchase through no fault of your own, return the scooter back to us See returns section if after the 30 days then refer back to the manual to self diagnose and fix.
If you cannot fix the fault yourself then please contact your manufacturer.
Please note – any fault caused due to misuse of the scooter including water ingress or external damage is not covered by this policy. Please ensure your read the manual in detail before using your electric scooter to avoid voiding your warranty.
XIAOMI
All Xiaomi electric scooter product returns require an RMA service order number. To obtain your RMA number, please contact Xiaomi Customer Services directly. For more information, please refer to the Xiaomi UK Warranty page.
• Phone – 0800 9160561 (Mon-Sat 09:00-18:00)
• Email – service.uk@xiaomi.com
• Address – Xiaomi will provide you with a return address once the RMA is issued
• Warranty Term – 2-years from date of purchase
If your query is relating to Ninebot products (ES1, ES2, ES4 e-scooters), please refer your issue directly to Sertec Ltd, who are an authorised Ninebot repair agent. For more information, please refer to the Segway UK Contact page.
• Phone – 02031921421 (Sertec Ltd)
• Email – Segway-UK@sertec360.com
• Address – Sertec Group Ltd, Wincaster House, Highway Point, Gorsey Lane, Birmingham. B46 1JU
• Warranty Term – 2 years from date of purchase
Walberg Urban Electrics GMBH are manufactures of THE-URBAN electric scooter range. To submit a warranty claim, please raise Service Request Form.
- Phone – +494032027080
- Email – service@urban-electrics.com
- Address – Walberg Urban Electrics GMBH, Alter Wandrahm 6, 20457 Hamburg, Germany
- Warranty Term – 2-years from date of purchase
Walberg Urban Electrics GMBH are manufactures of the EGRET electric scooter range. To submit a warranty claim, please raise Service Request Form.
- Phone – +494032027080
- Email – service@urban-electrics.com
- Address – Walberg Urban Electrics GMBH, Alter Wandrahm 6, 20457 Hamburg, Germany
- Warranty Term – 2-years from date of purchase
Unagi scooters and their components are covered under a 2-year all-inclusive manufacturer’s warranty for the original owner against all manufacturing defects, with all dates determined by record of sale. To submit a warranty claim, please raise Service Request Form.
- Phone – +18884283499
- Email – help@unagiscooters.com
- Warranty Term – 2-years from date of purchase
Inokim UK provides a 1-year warranty that covers faults in the electric power system, engine, battery and controller. This warranty can be extended for another year for £100 purchased from Inokim UK directly.
- Phone – 02073872189 (Mon-Sat 09:00-18:00)
- Email – info@inokimuk.com
- Address – 329 Euston Road, London NW1 3AD
- Warranty Term – 1-year from date of purchase
Warranty terms & conditions
• You must be the original purchaser who bought the product
• Proof of purchase will be required
• Date of your invoice is within the Warranty term
• No unauthorised repairs or attempts to repair have been carried out
• The Warranty excludes issues caused by wear and tear, neglect, accidents or scooter misuse (please read your manual before using scooter)
• Warranty starts from date of purchase
Please note that, we cannot accept returns:
• without all original packaging and accessories, including the retail box, manuals, cables, charger and all other items originally included with it (we can provide a box at a cost of £25).
• if the electric scooter has been damaged through misuse or shows signs of being tampered, customised, or altered in any way.
• is in any condition that we deem renders the item unsaleable.
Missing item charges
Missing Charger – A deduction of £29.99 will be made when this is not returned with the scooter
Missing Manual – A deduction of £3.99 will be made when this is not returned with the scooter
Missing Valve Extender – A deduction of £3.99 will be made when this is not returned with the scooter
4 Handlebar Screws – A deduction of £1.99 will be made when these are not returned with the scooter
Allen Key – A deduction of £1.99 will be made when this is not returned with the scooter
Spare tyre – A deduction of £29.99 will be made when this is not returned with the scooter