Warranty

Your scooter comes with a full UK warranty and depending on what brand of scooter you purchased. Each scooter has their own terms and conditions.
If your scooter develops a fault within the 30 days of purchase through no fault of your own, return the scooter back to us See returns section if after the 30 days then refer back to the manual to self diagnose and fix.
If you cannot fix the fault yourself then please contact your manufacturer.

Please note – any fault caused due to misuse of the scooter including water ingress or external damage is not covered by this policy. Please ensure your read the manual in detail before using your electric scooter to avoid voiding your warranty.

Warranty terms & conditions
• You must be the original purchaser who bought the product
• Proof of purchase will be required
• Date of your invoice is within the Warranty term
• No unauthorised repairs or attempts to repair have been carried out
• The Warranty excludes issues caused by wear and tear, neglect, accidents or scooter misuse (please read your manual before using scooter)
• Warranty starts from date of purchase
Please note that, we cannot accept returns:
• without all original packaging and accessories, including the retail box, manuals, cables, charger and all other items originally included with it (we can provide a box at a cost of £25).
• if the electric scooter has been damaged through misuse or shows signs of being tampered, customised, or altered in any way.
• is in any condition that we deem renders the item unsaleable.

Missing item charges

Missing Charger – A deduction of £29.99 will be made when this is not returned with the scooter
Missing Manual – A deduction of £3.99 will be made when this is not returned with the scooter
Missing Valve Extender – A deduction of £3.99 will be made when this is not returned with the scooter
4 Handlebar Screws – A deduction of £1.99 will be made when these are not returned with the scooter
Allen Key – A deduction of £1.99 will be made when this is not returned with the scooter
Spare tyre – A deduction of £29.99 will be made when this is not returned with the scooter

Repairs and servicing Policy

Our workshops are reserved for our Electric scooters only. This means we can offer you a fast turnaround on any work required. All issues are diagnosed/remedied in our on-site workshop. You can book a slot online (select East London or Staffordshire)

All our repairs are covered for only the work that has been booked in for and carried out on the e-scooters for up to 30 days of repair (unless otherwise agreed). Any non-consumable parts fitted, automatically come with a maximum of a 1-year warranty, that is once it has been fitted or supplied.     (Book now option)

What are consumables parts?

Tyres, inner tubes, brake pads, handlebar grips, sticker and transfers, nuts and bolts are not covered under the repair policy.

What is not covered?

The warranty does not cover normal wear and tear, alteration, accident, misuse, improper maintenance or neglect such as corrosion due to storage outdoors or damp conditions or commercial use (e.g. hiring). Stripped pedal threads (where the user fits pedals) are not considered warranty cases; they should be carefully fitted and fully tightened as per our setup procedure. Consumable items such as brake pads, discs, spokes, chains, cassettes, sprockets, bearings, inner tubes, wheels truing and tyres are not considered warranty items and should be maintained or replaced in accordance with wear rates and maintenance schedules.

Electric scooters and E-bikes are warrantied for normal riding within the activities for which they were designed. However, failures or damage occurring during crashing or activities such as stunt riding, jumping or overloading are not covered by warranties.

Is the warranty transferable?

As per the instructions set out by the manufacturer and included in your owner’s manual, warranty/support cannot be transferred. It only applies to the first buyer and on the presentation of the customer’s purchase receipt. This is set by the manufacturer, not us.

Does the warranty restart or extended after a repair?

Any work carried out does not mean that the warranty has been lengthened or that the warranty period has started again from the beginning. The warranty period starts from the date stated on the Purchase order confirmation.

After Repair is complete

We will contact the customer once the repair is complete The customer will need to collect the product within 48 hrs of repair or a £5 daily charge will be added as we are not liable for storage