CHANGED YOUR MIND AFTER RECEIVING YOUR ORDER?
We’ve tried our best to simplify the returns process at ScootCommute and make it as easy as possible for you. If you have already received your order and you no longer wish to keep it, you will have 14 days from the receipt of your purchase date.
To initiate a return, you need to contact us via our email address: email@example.com. Please include your order number and the reason for your return in your correspondence and once this has been agreed we will issue a pre paid postage label.
You will then have upto 14 days to return the scooter
The items are back in their original packaging – Please note that we may make a deduction from the refund amount for the loss of value of any items supplied. You can examine the goods (just as you would in a shop), but to obtain a full refund, the goods must be returned in “as new” condition and in their original packaging. We can provide you with packaging for a £25 if you have misplaced or damaged the original.
Any missing items will be charged at the following prices-
Missing Charger – A deduction of £29.99 will be made when this is not returned with the scooter
Missing Manual – A deduction of £3.99 will be made when this is not returned with the scooter
Missing Valve Extender – A deduction of £3.99 will be made when this is not returned with the scooter
4 Handlebar Screws – A deduction of £1.99 will be made when these are not returned with the scooter
Allen Key – A deduction of £1.99 will be made when this is not returned with the scooter
Spare Tyres – A deduction of £29.99 will be made when this is not returned with the scooter
DAMAGED OR FAULTY ITEMS – WITHIN 15 DAYS
If your items develop a manufacturing fault through normal use (as outlined in the manufacturer’s manual) within 15 days of receiving the goods, then please contact us, quoting your order number, attaching a photo of the items and their reported fault(s). We will arrange for a free collection and redelivery and organise the repair on your behalf.
DAMAGED OR FAULTY ITEMS – BEYOND 15 DAYS
If your item(s) develop a fault after the initial 30 days period you will need to contact the manufacturer and make a warranty claim. Please note the warranty period will vary by manufacturer. You can find the contact details and warranty terms at our warranty page.
Once a refund has been approved by us at Scoot Commute we will refund your payment to your original payment method (i.e, card, Paypal account etc) within 14 days. Please be aware that the refund can take up to 5 days to appear in your bank depending on who you bank with.
Klarna, pay of over time, refunds may take longer as Klarna need to arrange for this refund following our notification.