Returns

CHANGED YOUR MIND AFTER RECEIVING YOUR ORDER?

We’ve tried our best to simplify the returns process at ScootCommute and make it as easy as possible for you. If you have already received your order and you no longer wish to keep it, you will have 14 days from the receipt of your purchase date.

To initiate a return, you need to contact us via our email address: info@scootcummute.net. Please include your order number and the reason for your return in your correspondence and once this has been agreed we will issue a pre paid postage label.

You will then have upto 14 days to return the scooter

The items are back in their original packaging – Please note that we may make a deduction from the refund amount for the loss of value of any items supplied. You can examine the goods (just as you would in a shop), but to obtain a full refund, the goods must be returned in “as new” condition and in their original packaging. We can provide you with packaging for a £25 if you have misplaced or damaged the original.

Any missing items will be charged at the following prices-
Missing Charger – A deduction of £29.99 will be made when this is not returned with the scooter
Missing Manual – A deduction of £3.99 will be made when this is not returned with the scooter
Missing Valve Extender – A deduction of £3.99 will be made when this is not returned with the scooter
4 Handlebar Screws – A deduction of £1.99 will be made when these are not returned with the scooter
Allen Key – A deduction of £1.99 will be made when this is not returned with the scooter
Spare Tyres – A deduction of £29.99 will be made when this is not returned with the scooter

DAMAGED OR FAULTY ITEMS – WITHIN 15 DAYS
If your items develop a manufacturing fault through normal use (as outlined in the manufacturer’s manual) within 15 days of receiving the goods, then please contact us, quoting your order number, attaching a photo of the items and their reported fault(s). We will arrange for a free collection and redelivery and organise the repair on your behalf.

DAMAGED OR FAULTY ITEMS – BEYOND 15 DAYS
If your item(s) develop a fault after the initial 30 days period you will need to contact the manufacturer and make a warranty claim. Please note the warranty period will vary by manufacturer. You can find the contact details and warranty terms at our warranty page.

Once a refund has been approved by us at Scoot Commute we will refund your payment to your original payment method (i.e, card, Paypal account etc) within 14 days. Please be aware that the refund can take up to 5 days to appear in your bank depending on who you bank with.

Klarna, pay of over time, refunds may take longer as Klarna need to arrange for this refund following our notification.

Repairs and servicing Policy

Our workshops are reserved for our Electric scooters only. This means we can offer you a fast turnaround on any work required. All issues are diagnosed/remedied in our on-site workshop. You can book a slot online (select East London or Staffordshire)

All our repairs are covered for only the work that has been booked in for and carried out on the e-scooters for up to 30 days of repair (unless otherwise agreed). Any non-consumable parts fitted, automatically come with a maximum of a 1-year warranty, that is once it has been fitted or supplied.     (Book now option)

What are consumables parts?

Tyres, inner tubes, brake pads, handlebar grips, sticker and transfers, nuts and bolts are not covered under the repair policy.

What is not covered?

The warranty does not cover normal wear and tear, alteration, accident, misuse, improper maintenance or neglect such as corrosion due to storage outdoors or damp conditions or commercial use (e.g. hiring). Stripped pedal threads (where the user fits pedals) are not considered warranty cases; they should be carefully fitted and fully tightened as per our setup procedure. Consumable items such as brake pads, discs, spokes, chains, cassettes, sprockets, bearings, inner tubes, wheels truing and tyres are not considered warranty items and should be maintained or replaced in accordance with wear rates and maintenance schedules.

Electric scooters and E-bikes are warrantied for normal riding within the activities for which they were designed. However, failures or damage occurring during crashing or activities such as stunt riding, jumping or overloading are not covered by warranties.

Is the warranty transferable?

As per the instructions set out by the manufacturer and included in your owner’s manual, warranty/support cannot be transferred. It only applies to the first buyer and on the presentation of the customer’s purchase receipt. This is set by the manufacturer, not us.

Does the warranty restart or extended after a repair?

Any work carried out does not mean that the warranty has been lengthened or that the warranty period has started again from the beginning. The warranty period starts from the date stated on the Purchase order confirmation.

After Repair is complete

We will contact the customer once the repair is complete The customer will need to collect the product within 48 hrs of repair or a £5 daily charge will be added as we are not liable for storage