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Repairs and servicing Policy
Our workshops are reserved for our Electric scooters only. This means we can offer you a fast turnaround on any work required. All issues are diagnosed/remedied in our on-site workshop. You can book a slot online (select East London or Staffordshire)
All our repairs are covered for only the work that has been booked in for and carried out on the e-scooters for up to 30 days of repair (unless otherwise agreed). Any non-consumable parts fitted, automatically come with a maximum of a 1-year warranty, that is once it has been fitted or supplied. (Book now option)
What are consumables parts?
Tyres, inner tubes, brake pads, handlebar grips, sticker and transfers, nuts and bolts are not covered under the repair policy.
What is not covered?
The warranty does not cover normal wear and tear, alteration, accident, misuse, improper maintenance or neglect such as corrosion due to storage outdoors or damp conditions or commercial use (e.g. hiring). Stripped pedal threads (where the user fits pedals) are not considered warranty cases; they should be carefully fitted and fully tightened as per our setup procedure. Consumable items such as brake pads, discs, spokes, chains, cassettes, sprockets, bearings, inner tubes, wheels truing and tyres are not considered warranty items and should be maintained or replaced in accordance with wear rates and maintenance schedules.
Electric scooters and E-bikes are warrantied for normal riding within the activities for which they were designed. However, failures or damage occurring during crashing or activities such as stunt riding, jumping or overloading are not covered by warranties.
Is the warranty transferable?
As per the instructions set out by the manufacturer and included in your owner’s manual, warranty/support cannot be transferred. It only applies to the first buyer and on the presentation of the customer’s purchase receipt. This is set by the manufacturer, not us.
Does the warranty restart or extended after a repair?
Any work carried out does not mean that the warranty has been lengthened or that the warranty period has started again from the beginning. The warranty period starts from the date stated on the Purchase order confirmation.
After Repair is complete
We will contact the customer once the repair is complete The customer will need to collect the product within 48 hrs of repair or a £5 daily charge will be added as we are not liable for storage