Finance

Part 1: How it works

Shop now. Pay later with Klarna.
We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout. It’s a safe and simple way to get the
stuff you want, when you want it.

Here’s how it works:
Step 1
Add products to your cart and select “Klarna” when you check out

Step 2
Enter a few personal details and you’ll know instantly if you’re approved

Step 3
Klarna will send you an email confirmation and reminders when it’s time to pay

Step 4
You can complete your future Klarna purchases with just one click

Part 2: Payments information

Pay in 30 days

Try your stuff at home and decide which items you want to keep. Make your payment in full 30 days after your purchase is shipped. No
upfront payments, no interest, and no fees.

Pay in 3 interest-free instalments
Split your purchase into three equal payments. Just enter the credit or debit card details of your choice and make automatic payments every 30 days. No credit checks, and no interest or fees.

Alternative version:
Shop today and split purchases into 3 equal interest-free instalments. Zero interest and never any fees. Simply enter your card details and automatic payments are taken every 30 days.

Financing
Apply for monthly financing during checkout. It’s a simple, 2-step application process with an instant decision. When approved, you can
manage your payments and get payment reminders in the Klarna App.

Alternative version:
Conveniently pay for purchases over time with monthly financing. Shop for the items you need, when you need them. Simple, fast and an
instant decision at checkout. After you’re approved, manage purchases and set up automatic payments in the Klarna App.

Part 3: About Klarna

Pay online or in the app

Review your latest purchases and make payments in the Klarna app or online.

● Download the Klarna app: https://www.klarna.com/app
● Log in online: https://app.klarna.com/login.
● Chat with customer service: https://www.klarna.com/uk/customer-service/

Safe and secure
With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorized purchases.

Frequently asked questions
Visit our FAQ (https://www.klarna.com/uk/customer-service/) page to find out more about using Klarna.

About Klarna
At Klarna, we have a relentless focus on creating the best shopping experience in the world. We believe payments are so much more than just a way to send money. That’s why our smooth payment methods give you more time, control and joy so you can focus on the things you love.
● 80 million shoppers are using Klarna.
● 190,000 retailers are working with us worldwide.
● We’ve been powering online checkouts for 14 years.

Repairs and servicing Policy

Our workshops are reserved for our Electric scooters only. This means we can offer you a fast turnaround on any work required. All issues are diagnosed/remedied in our on-site workshop. You can book a slot online (select East London or Staffordshire)

All our repairs are covered for only the work that has been booked in for and carried out on the e-scooters for up to 30 days of repair (unless otherwise agreed). Any non-consumable parts fitted, automatically come with a maximum of a 1-year warranty, that is once it has been fitted or supplied.     (Book now option)

What are consumables parts?

Tyres, inner tubes, brake pads, handlebar grips, sticker and transfers, nuts and bolts are not covered under the repair policy.

What is not covered?

The warranty does not cover normal wear and tear, alteration, accident, misuse, improper maintenance or neglect such as corrosion due to storage outdoors or damp conditions or commercial use (e.g. hiring). Stripped pedal threads (where the user fits pedals) are not considered warranty cases; they should be carefully fitted and fully tightened as per our setup procedure. Consumable items such as brake pads, discs, spokes, chains, cassettes, sprockets, bearings, inner tubes, wheels truing and tyres are not considered warranty items and should be maintained or replaced in accordance with wear rates and maintenance schedules.

Electric scooters and E-bikes are warrantied for normal riding within the activities for which they were designed. However, failures or damage occurring during crashing or activities such as stunt riding, jumping or overloading are not covered by warranties.

Is the warranty transferable?

As per the instructions set out by the manufacturer and included in your owner’s manual, warranty/support cannot be transferred. It only applies to the first buyer and on the presentation of the customer’s purchase receipt. This is set by the manufacturer, not us.

Does the warranty restart or extended after a repair?

Any work carried out does not mean that the warranty has been lengthened or that the warranty period has started again from the beginning. The warranty period starts from the date stated on the Purchase order confirmation.

After Repair is complete

We will contact the customer once the repair is complete The customer will need to collect the product within 48 hrs of repair or a £5 daily charge will be added as we are not liable for storage